AEDC has said that its commitment to improved service delivery to customers within its franchise area will continue to receive priority attention at all times. In this regard, two new regions have been carved out of the existing three regions in FCT thus bringing the regions in FCT to five.
Managing Director/CEO, Engr. Ernest Mupwaya made the pledge while announcing a
realignment of regional administrative structure operated by the Company at the
end of a one day retreat organised for senior company officials. With this
restructuring, AEDC now has eight regions as against the six that were hitherto
in operations.
While justifying the creation of two more regions within FCT, Engr. Mupwaya said the exercise will give focused service to a sizeable cluster of customers and also raise the bar of service delivery generally within the Company’s franchise area.
The Company has also drawn up a technical plan designed to unlock other potentials of the business. A 45day network investment and improvement plan, which will cost about N.4bn has also been approved for implementation.
These were some of the highlights of a one day strategy session held by the executive management team, general managers and key function heads of the Company in Abuja.
Announcing the restructuring and appointments, Managing Director/CEO – Engr. Mupwaya told the participants that the desire to sustain and improve on its service delivery to customers was not negotiable. He said management was prepared more than ever before to make the necessary sacrifice for this purpose. According to him, “occasional adjustments of operational modalities and administrative structure in any organisation going through a change process speaks to the overall transformation agenda of our company. While these changes may not be challenge free, let me say that there can never be a time in the life of any organisation when there will not be challenges. As a Company, we shall neither be deterred, intimidated by the challenges nor relent in our quest for new and practical ideas on how to deal with the identified challenges knowing that with a little push, our efforts will yield the desired result of greater power and customer service delivery to our customers”.
Engr. Mupwaya named FCT East and FCT West as the new regions with Mallam Maiarewa Yakubu and Mrs. Jennifer Enebong appointed to oversee the activities of the newly created regions.
While the new FCT East Region will cover Asokoro, Karu, Jikwoyi, Mararaba and Ado area offices, the new FCT West will cover Kubwa, Suleja, Bwari and Zuma area offices.
Management also approved the reinvigoration of the Commercial Impact Unit with Mallam Jere Yahaya Mohammed redeployed as the head of the unit. He also said Mr. Abdulazeez Alogba oversee the activities of the Financial Operations unit Engr. Isa Abdulrahman will take charge of Commercual Services. Mallam Sarkin Fulani is to head the Debt Management Unit in an acting capacity. All the appointments take effect from today September 3rd, 2019.
On the issue of the Meter Asset Provider policy, Engr. Mupwaya said he was satisfied with the pace at which the project was moving. He said while about 45,000 customers have applied, 44,000 customers have been verified and given the permission to make payment while only 20,000 have done so with 19,432 customers metered so far. He attributed this success to the introduction of the mobile MAP metering whereby the company now moves from house to house seeking for customers who want to be metered and are metered the same day.
While commending the efforts of the MAP Team, he urged customers to take advantage of the MAP policy to get their meter, saying that the installation of a meter at any service point is beneficial to both the company and the customers.
