By Abdallah el-Kurebe, News Editor
The Nigerian Communications Commission (NCC) has said that it would continue to ensure that consumers of communications enjoyed the services expected to be provided by the Service Providers.
Speaking at the 97th Edition of Consumer Outreach Programme (COP), the Executive Vice Chairman of the Nigerian Communications Commission (NCC), Prof. Umar Garba Danbatta, represented by the Deputy Director of Consumer Affairs Bureau at NCC, Alhaji Ismail Adedigba stated that the customer is king.
“At NCC, we believe customer is king and as such, we must accord consumers their basic rights which include the right to be heard, right to be educated, right to choose, right to redress as well as right to safety,” he stated.
He disabused consumers’ fears against mast erection near residential areas.
“NCC has full-fledged monitoring and complain department that ensure that service providers do not mount masts and towers where not suitable. However, WHO says radiation from telecom masts does not have any health effect. Masts and towers do not have any negative health implication,” Danbatta further stressed.
Also speaking, the Director of Consumer Affairs Bureau at NCC, Mrs Felicia Onwuegbuchulam stated that the outreach “educates telecommunications consumers and other stakeholders on contemporary issues generating interest in the industry” as well as “serves as a feedback mechanism for the Commission towards regulatory interventions.”
With a theme: “Using Information and Education as Tools for Consumer Empowerment and Education,” Onwuegbuchulam stated that the outreach fortifies consumers with necessary tools to be protected from market exploitation; and to make rational and informed decision when making choices of services.
The programme was attended by Service providers including Globacom, 9mobile, MTN and Airtel.
Highlights of the Outreach programme included questions and answers.
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