Kaduna Electric is this week celebrating the Customer Service Week. The occasion put together by the Marketing and Customer Services Department is keying in to an internationally recognized event to draw attention to the importance of customer service to the company.
The week-long event, the first in the company, will be commemorated with series of activities which will include Customer Care Interactive Session, Media House Visits, Corporate Social Responsibility and Appreciation Day. It will be rounded off with Novelty Match.
To add glamour to the event, in and around the corporate Head Quarters of the company now wear beautiful decorations with branded Selfie Booth and lots of publicity on social media.
The Customer Service Week is an internationally recognized event celebrated annually by customer-oriented organizations on the first week of October to bring attention to the contributions of Customer Service Providers to businesses.
Speaking on the significance of the event, the Chief Marketing and Customer Services Officer, Mal. Murtala Bello noted that celebrating the event is not only in line with global best practices but to show-case the activities of customer services in relation to its contribution in resolving the myriad of issues associated with the business.
According to Mallam Bello “the business of retailing electricity comes with countless number of issues given the peculiarity of the business. It is therefore important to celebrate an event such as this in order to appreciate the customer service providers so that they can be motivated to do more and to interact with the customers themselves, so that they can appreciate the efforts we making to enable them to enjoy a more efficient service.
Some of the events lined up like the Customer Appreciation Day and visits to media houses are ways to get feedback from the customers, provide us an opportunity to clarify issues and enable us fashion out a way to improve our services”.