By Chuks Okoh
The Federal Airports Authority of Nigeria (FAAN) is improving security process across the 22 airports owned by the Authority, through the installation of safety and security equipment.
Eng Sale Dunoma, Managing Director of FAAN stated this in a message to the Airports Council International (ACI) Africa Regional Assembly hosted by Airport Company South Africa (ACSA) in Durban.
According to him, FAAN provided an effective platform that led to the successful fight against Ebola in Nigeria by coordinating screening processes.
The FAAN team, lead by Capt Henry Omeogu, Director of Airport Operations, showcased the transformational strides in airport operations with the simultaneous remodeling of 22 airports across the Nigeria.
The theme of the two-day conference which is service excellence attracted 59 member-airports in Africa operating 251 airports.
Angela Gittens, the Director-General of ACI worldwide, said airports should build brand loyalty and provide a service that differentiated from others to attract air travellers.
According to her passengers can forgive almost anything at an airport as long as they feel safe and it is clean. According to her, they would also like the ambiance, the feel they get when they walk into a terminal, a sense of order and security.
Earlier, while welcoming delegates, Pascal Komla, President of ACI Africa said with the theme “Service Excellence” the event provided a unique opportunity for airport and aviation executives, experts and exhibitors from across the globe to network, share information and forge a common vision for the future of the African airport business.
Ali Tounsi, the Secretary General of ACI Africa, said there were large discrepancies across the continent with some very high and low levels of services and standards, partly attributed to different cultures, languages and geographical dimensions.
“A big challenge is also the issue of safety with the African continent having the worst safety ranking in the world” he said. He added that “With so much happening economically in Africa, in the next few years, airports would play a hugely important role and had to have priority attention”
Hajia Salamatu Umar Eluma, director of human resources, Kabir Mohammed, an IAP member and chief of staff to the MD/CEO, airport managers and other operators from FAAN also attended the conference.
The 23rd ACI Africa Annual Assembly, regional conference and exhibition presented a platform for industry experts to come together and explore the challenges faced by the continent and find solutions that would boost the economic growth of Africa.
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