By Muhammad Nasir Bashir
The Jigawa State Office of Public Complaints Commission (PCC) says it has resolved 925 out of 1,140 complaints it received from January to December 2018.
The spokesman for the commission in the state, Malam Nasiru Abdallahi, made this known in a statement he issued in Dutse on Wednesday, saying that 215 were still pending.
He said 99 women filed complaints to the commission during the period under review.
The spokesman stated that the complaints were mainly lodged against Federal, State and local governments as well as the private sector.
He explained that 95 cases were categorised under federal level, 634 under state and 68 under local level were within the period under review.
Abdullahi further stated that the commission worked with other organisations, individuals and groups in the state to ensure that justice was done to any person or organisation that suffered administrative injustice.
He further explained that the commission discharged its statutory duty, at anytime, toward a mutually beneficial resolution of disputes.
“Complaints are received and resolved by the commission with impartial and neutral mind in respect of our investigation output.
“Some of the nature of complaints treated within the year include; nonpayment of entitlement, promotion denial, promotion arrears, nonpayment of gratuity, nonpayment of allowances and law enforcement and related matters.
“Therefore, we are always ready to accept or initiate complaints when something has been handled badly or unfairly, making government or someone to suffer as a result,” he assured.
He said in terms of cases under private sector organisations, the commission had resolved 327 complaints, with 28 pending.
“Others are; seizure of farmland/plot/houses, as well as health issues.”
The spokesman explained that PCC, the Nigeria’s Ombudsman, mandated to receive complaints from aggrieved citizens and investigate the matters through neutrality and confidentiality.
“The commission was established with great power to inquire into complaints by members of the public concerning the administrative action of any public authority and companies or their officials and other matters.
“We use to receive and investigate complaints on administrative injustice, financial loss and right violation.
“Our mission is to promote an effective and efficient service, responsible and responsive to the needs of citizenry.
“This we do through investigation and resolution of companies against the federal state and local governments, public corporations and private organisations and their officials.” (NAN)