The lbadan Electricity Distribution Company (IBEDC) on Monday flagged off its 2019 Customers Service Week, geared toward rewarding its esteemed customers.
IBEDC franchise areas include: Oyo, Ogun, Osun, Kwara, parts of Kogi, Niger and Ekiti.
“Without our customers, we won’t be in business.
“The Customers Services Week is a globally recognised event, celebrated annually in the first week of October to appreciate the most important stakeholders in the business, that is, the customers.
“The 2019 Customers Service Week coincides with the introduction of the Customers Relationship Management initiative (CRM),” Ayodele said.
He said in a statement that CRM would give the customers better and faster access to getting their complaints resolved.
“The CRM allows for input of complaints by customers relations officers.
“As part of appreciation of its customers, IBEDC has also come up with the debt settlement plan which encourages negotiations, discounts and a better spread of huge outstanding,” he said.