Mr John Ayodele, the company Chief Operating Officer, said in Lagos that the week-long programme was designed to appreciate the customers across the seven states of the company’s operations.
IBEDC franchise areas include: Oyo, Ogun, Osun, Kwara, parts of Kogi, Niger and Ekiti.
“Without our customers, we won’t be in business.
“The Customers Services Week is a globally recognised event, celebrated annually in the first week of October to appreciate the most important stakeholders in the business, that is, the customers.
“The 2019 Customers Service Week coincides with the introduction of the Customers Relationship Management initiative (CRM),” Ayodele said.
He said in a statement that CRM would give the customers better and faster access to getting their complaints resolved.
According to Ayodele, with CRM, all customers’ details are well synergised and digitised for easy call up and follow up of issues, even, with the not so learned customers.
“It also gives power to the customers to know and be able to check for updates and progress of their complaints as they would be issued identity cards and get notifications of work done.