DisCos received 177,807 complaints in Q4 2019 —- NERC



The Nigerian Electricity Regulatory Commission (NERC), on Monday said that 177,807 complaints from electricity received by the 11 Electricity Distribution Companies (DisCos) in the fourth quarter 2019.

NERC made this known in its Fourth Quarter 2019 which was obtained from its website by the News Agency Nigeria (NAN) in Abuja.

The commission said 177,807 complaints 2.88 per cent more than the 160,842 complaints received during the third quarter.

“The shows that Ibadan and Enugu DisCos had the lowest customers’ complaints resolution rates based on the proportion complaints not addressed in the fourth quarter.

“A review of customers’ complaints statistics indicates that estimated billing, metering and service interruption remained the most significant areas of concerns for customers.

“This accounted for 64.52 per cent of the complaints in the fourth quarter of 2019,’’ it said.

NERC said improved customer service delivery, the commission had continued to monitor and audit customers’ complaints handling and resolution by DisCos.

According to the commission, it is continuously monitoring the operation and efficacy of its offices which have been set up to redress customers’ complaints not resolved to their satisfaction by the responsible DisCos. (NAN)