The Nigerian Electricity Regulatory Commission (NERC), on Monday said that 177,807 complaints from electricity consumers were received by the 11 Electricity Distribution Companies (DisCos) in the fourth quarter of 2019.
“A review of customers’ complaints statistics indicates that estimated billing, metering and service interruption remained the most significant areas of concerns for customers.
“This accounted for 64.52 per cent of the total complaints in the fourth quarter of 2019,’’ it said.
According to the commission, it is continuously monitoring the operation and efficacy of its forum offices which have been set up to redress customers’ complaints not adequately resolved to their satisfaction by the responsible DisCos. (NAN)