Abuja Airport bags 2020 Service Quality Award



The Nnamdi Azikiwe International Airport (NAIA), Abuja has received the 2020 Airport Service Quality (ASQ) from the Airports Council International (ACI).

NAIA Airport Manager, Mr Sani Mahmud, disclosed this on Wednesday in Abuja at an event to celebrate the feat.

Mahmud said the was given to NAIA as the best airport by size and region and had recorded five million to 15 million passengers per year in Africa.

The News Agency of Nigeria (NAN) reports that ACI is the only global trade representative of the world’s airports.

Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world.

Mahmud further added airport was rated according to her performance in quality service.

“By the grace of God, top the in that category and that is what are celebrating today. The awards did not come, the Federal Airport Authority of Nigeria (FAAN) powered it.

“The is for everybody working in the airport. Because, it is you people that been measured by passengers. This is not by any other person but among ourselves.

“The passengers you attended to are the people that assessed you and sent it to ACI and the result is what see today,” he explained.

Mahmud, who said that assessment was not done in Nigeria, urged the stakeholders to continue offering their best to promote the airport.

“You own this award, I expect that your company should also commend you, because you contributed to making Nigeria excel in the aviation industry.

“I remember in 2018, received another award for ‘Most Improved on ’ so, was able to put Nigeria in the map of history at least twice.

“I want to assure you that any other award we register, we shall win it. We a competent team in that we team together and behave together,” he said.

The manager assured that would continue to quality service to its passengers that patronize the airport.

Contributing, FAAN General Manager, Capt. Rabiu Yadudu advised the entire NAIA users to patronise the airport.

Yadudu asserted that “ are among the most intelligent in the world. We need to be focused. when we started, we did not anticipate that any award was coming,” he said.  (NAN)